Thank you for choosing petlovingworldshop.com. We are committed to ensuring that you are satisfied with your pet purchase. If you need to request a refund, please refer to the following terms:

1. Refund Terms

Application Period: Request a refund within 30 days from the date you received the item.

Item Condition: The item must be unused, in its original packaging, with all original tags and accessories attached.

2. Refund Process

Request: Please contact us by email at cameronnewman@petlovingworldshop.com or by phone at +1 803 602 1126 with your order number and reason for return.

Returns: We will provide you with a return address and further return instructions. Please ensure that you package the item securely and send it back as instructed.

Processing: Once we receive the returned item, we will process the refund within 7 business days. Refunds will be issued to the original payment method.

3. Fees

Shipping: Return shipping is the responsibility of the customer unless the item is defective or shipped incorrectly.

Handling: No handling fee is charged unless otherwise stated.

4. Non-returnable items

The following items are not eligible for a refund:

Opened or used items

Customized or special order items

Gift cards

If you have any questions or need further assistance, please feel free to contact us. We appreciate your understanding and cooperation.